RETURNS & REFUNDS

 

If you change your mind about a product or order the wrong one you can simply take advantage of our easy 14-day return policy and return it for a store credit or exchange for another product.

Our policy does not exclude, waive or replace your rights given under the Australian Consumer Law.

CHANGE OF MIND

If you have changed your mind and would like to return an item, we will need satisfactory proof of purchase.  Please note we are unable to accept returns for change of mind for Jewellery due to health reasons.  Brows Australia may offer you an exchange or refund provided that the item is:

1. Unused and in original, unopened, undamaged and resalable condition

2. The exchange is within a reasonable period of time (14 days) from shipment

3. You provide satisfactory proof of purchase

PROOF OF PURCHASE

Exchanges, refunds, returns or repair requests must be accompanied by any one of the following proofs of purchase documents:

1. Original receipt

2. Gift receipt

3. Online tax invoice

CONSUMER GUARANTEES

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from Brows Australia. If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian Consumer Law. However, these consumer guarantees do not apply where the item was damaged due to nonstandard use or misuse.

Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer or their service agent for it to be assessed. In accordance with Australian Consumer Law, if the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time. If the item or service has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item.

FAULTY ITEMS / INCORRECT ORDERS

We want you to be completely satisfied with your purchase. In the unlikely event one of your purchases from us is faulty or damaged, we will be happy to offer you a replacement, refund or exchange. It is of the upmost importance to Brows Australia to deal with your concerns quickly, efficiently and fairly and be completely transparent in everything we do. We will do whatever we can to solve your problem in a fair, ethical and  compassionate manner. 

Please contact us on 03 63344885 (Any evidence you can provide of the fault will help us to speed up your claim)

RETURN INSTRUCTIONS

Please contact us on +61 63344885 or email us at hello@browsaustralia.com   Please include your invoice number and let our Brows Australia team know about the issue and why you would like to return your product.

PLEASE NOTE

To be eligible for a refund, please note the following conditions:

  • Refund payments will be made for the amount on the original purchase receipt.

  • Returned product be in original packaging and unused.

  • You are responsible for shipping costs and the safe return of merchandise. Any goods returned to us will be at your expense regardless of the fault or reason for their return. The only exception offered is where we have sent you an incorrect or faulty item. In these rare circumstances we will cover the costs associated with having to return the item(s). This refund will not exceed our standard shipping fee for the item(s)* needing to be returned and can only be paid once the item(s) has been received by our staff.

Most returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.

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Launceston's only dedicated walk in Brow Bar Opening Thursday 3 September 2020